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Benj_ph_ca
April 22, 2023
Question

Why it seems the Audit History of an Invoice transaction is not accurate?

  • April 22, 2023
  • 1 reply
  • 0 views

We got a customer invoice that was edited from Customer "C" to Customer "F" but it's not part of the audit history. I know for sure it was just changed just after Apr 18, 2023 because:
1) The account owner just chatted it needed to be voided with the specific link to that particular invoice.
2) I have exported a detailed Sales Report just last Tue (Tuesday, Apr. 18, 2023 02:59:05 a.m. GMT-7) that includes that specific customer invoice which bears the name of Customer C but now....I just checked and the invoice in QBO says it's invoiced to customer F but that change is not part of the Audit History. 

Has anyone experienced this issue? Or a similar one?
Do you think the audit history is still reliable?

1 reply

T
Trish_T
April 24, 2023

Hi Benj_ph_ca,

 

Welcome to Community!  QuickBooks Online Audit log, is a great way to review changes that have been made in your books.  I'd be happy to help!

 

To ensure you're getting a full picture of account activity, I suggest using the ▼ dropdown menu to select a range for the Date Changed field.  When you open the Audit log, it will default to This Month.  You'll also want to select All Users and Events.  If you experience the same outcome, please contact us for additional assistance.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Feel free to reach back out with other questions.  We'd be glad to assist!

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