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A
accounts378
October 6, 2020
Question

21% reduced VAT rate for Ireland not showing up on the dropdown ? Anyone else having this issue ?

  • October 6, 2020
  • 1 reply
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1 reply

BettyJaneB
BettyJaneB
October 6, 2020

Hi there, @accounts378.

 

I want to ensure that you'll be able to see and select the Standard 21% rate on your sales transaction in Quickbooks Online.

 

The Standard 21% VAT rate is already available in the system. When creating transactions, make sure that you've selected the Inclusive or Exclusive of Tax in the Amounts are section so you'll be able to choose taxes in the Tax field. Please see the screenshot attached for your reference: 

Once verified and the problem continues, I recommend accessing your account using a private window. This can help determine if the problem is browser-related. Sometimes, the stored cache files on your browser may lead to expected behavior like the one that you've experienced.  

 

If you're now able to see the VAT rate, you can now go back to your regular browser and clear its cache. This eliminates unnecessary data and refreshes the program. You can also refer to this link to learn more about the browser that works best with QBO: System requirements for QuickBooks Online.

 

Lastly, I'm also adding this link that provide insights about the different VAT rates that you can add in the system: How do I set up sales GST/VAT rates and use them on forms?

 

Know that I'll be right here to help if you have any other questions. Just leave a reply below. Take care!

A
accounts378Author
October 12, 2020

Hi 

 

thanks for getting back to me

 

I tried in an incognito browser, and a different browser, and I have cleared the cache..

 

Still not showing up 

 

Any other suggestions ? Or do I try to add manually ?

 

 

 

 

 

MarsStephanieL
MarsStephanieL
October 12, 2020

Glad to see you again, @accounts378.

 

I can see that you've already performed the troubleshooting steps provided by my colleague above. I'd like to know if you've encountered an error during the process so that I can provide a specific resolution.

 

For now, let's check if the RCS VAT code is turned off in the Vat Rates. This might be the reason why you're not able to see the option for a 21% VAT reduction. Here's how:

  1. Go to the Taxes menu.
  2. Under the Tax name column, select RCS.
  3. If it's turned off, you can turn it on under the Action column. Note: You can also turn it off and on again to check if this needs to be manually changed. Here's how it looks like:

 

However, if the issue persists I'd suggest contacting our QuickBooks Online Care Team. They have the tools to help you get to the bottom of this.

 

I've also added this article for your future tasks if you have customers in other countries: Multi-currency FAQ. This contains common questions and resolutions that can be applied to many QuickBooks Online users.

 

Please know that you can always tag my name in the comment section below if you have other concerns. I'd be happy to assist you further. Stay safe always.

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