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M
Mr Jim
August 19, 2020
Question

Can´t have price incl. VAT on my invoice anymore, what happen?

  • August 19, 2020
  • 1 reply
  • 0 views

2 weeks ago all our invoices/Estimate change from having incl. VAT prices to not have more. We have in the dropdown, of course, choose amount incl. VAT as before but now is no matter what I choose is the same price with no VAT in the printing. We have to try the original invoice and our own design but the same. anyone have some problem or know what the problem is? 

1 reply

Adrian_A
Adrian_A
August 19, 2020

Let's try running some troubleshooting steps to determine why the invoice amount is the same, whether it's VAT included or not, Mr Jim.

 

To start with, let's create an invoice on a private window. This is the best place to identify any browser-related issue.

 

You can use these keyboard shortcut to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can go back to a regular browser and try clearing its cache. There are instances once a cache is piled up, it can also cause any unexpected issues on the opened pages like QuickBooks.

 

We can also try a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

In case you want to let your customer pay the invoices online, you can check this article: Take and process payments in QuickBooks Online.

 

I'm just around if you need help. Take care!

M
Mr JimAuthor
August 19, 2020

Hi,

I have tried in the private browser and the most regular browser out there and different computer and mobile phone and iPad and is not on the client end is on the front end, try by your self. I'm a developer for 15 years and I of course try all clients try out before I contact you. 
The total Amount is the same. Just on every line, it changes the price to price with no VAT even I choose to incl. TAX
In form: 

 

On Report:

Kristine Mae
Kristine Mae
August 19, 2020

I've replicated your concern, Mr Jim.

 

The rate and amounts are the same in the estimate and on the Print preview page. 

 

 

Good work as well for trying the steps my colleague provided. I'd suggest reaching out to our customer care support so an agent can take a better look at this. Here's how:

  1. Click the Question mark icon or Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "VAT amount different on the Print preview page" in the description box, then click Let's talk.
  4. Select Start an email.

Once it's fixed and your customer accepts the estimate, you can convert it to an invoice.

 

You're always welcome to post in the Community if you have other concerns. Take care!

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