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A
AileneA
July 23, 2022

There are instances that an issue like this persists when the system encounters browser-related issues, khalids19.  

 

This might be caused by a corrupted file cache stored in your browser, that's why you're unable to access the page anymore. 

 

We can do some troubleshooting steps to rule this out. Let's open the webpage in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N 

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, you can also use a different supported browser as an alternate solution.   

 

Feel free to visit our QBO Help Article page for more insights about managing your business on your account. 

 

You can always come back to the Community if you need further help. I and the rest of the team are always ready to assist you.

K
khalids19Author
July 24, 2022

Tried in incognito mode and changed browsers, still the same issue

T
TirzahC
July 24, 2022

I appreciate you performing some troubleshooting steps to ensure you can access the sales beta page, khalids19.

 

At this time, if the issue persists, I highly recommend reaching out to our Support team. They have full access to your account and can investigate and determine its main cause.

 

To do that:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

 

Feel free to visit our article page for more insights about managing your business on your account: Help Articles

 

Keep me posted on how it goes after contacting them. I’m here to help and make sure this is taken care of for you.

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