I am trying to input our vat number, but says invalid format our vat number is in the below formatBW00000000000-00-00-00

Welcome to the Community, Netsol.

I'll help you add your VAT number to QuickBooks Online.

I recommend trying to add the VAT number again and ensure to enter the number as it is shown in your business forms. Do not include the region code.

If the issue persists, you can perform troubleshooting for your browser.

The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

Otherwise, I recommend reaching out our Customer Care team.

Here's how:

1. Click the Help (?) icon.
2. On the Assistant tab, enter Talk to a human.
3. Enter a short description of your concern and press Enter.
4. Select Contact Us to connect with a live support agent.
5. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a call back from the next available expert.

Before doing so, check their support hours to know their availability to reach them at your convenient time.