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blisscareopc
September 4, 2021
Question

My GST report has no option of converting to json Can you help me?

  • September 4, 2021
  • 1 reply
  • 0 views
The option was available. Also, I should mention, this is for a report for June 2020. Is it a new update?

1 reply

Angelyn_T
Angelyn_T
September 4, 2021

You should be able to convert your GST June 2020 report to JSON, @blisscareopc. Since you don't have the option to export your report in JSON, you can perform some basic troubleshooting steps to isolate the issue. I'm here to guide you how.

 

To get started, open your account through an incognito window. This will help us check if the concern is browser-related. Just press the following shortcut keys to access this mode:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Once done, try exporting your report again. If you're able to do it successfully, clear the cache in your regular browser. You can also use another supported browser to access your account. 

 

For more tips about export your GST report, you can open these links:

 

If you have any other questions about your GST report, let me know by adding a comment below. I'm more than happy to help. Keep safe!

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blisscareopcAuthor
November 9, 2021

Still not resolved

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Carneil_C
November 9, 2021

Hi there, @blisscareopc! Thanks for getting back to us. Let me share some details about the error you encountered. 

 

We're receiving reports that other users are getting this error as well. Our engineers are actively working to get this issue resolved. 

 

While they do, I would advise to reach out to our QuickBooks Online Support and have them attach your case to the ongoing investigation so they can add your account information to the list of affected users. Any progress will be communicated via email. 

 

Additionally, I'll be sharing with you this article if you want to know more about GSTR-1 Summary and Detailed reports in QuickBooks. 

 

You can always reply or reach out to us again if you need anything else. We're always here to guide and assist whenever you need help. Have a good one!

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