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d_linklater-yaho
January 19, 2024
Question

QuickBooks bills us from London, we are located and operate from Dubai, but QuickBooks charges VAT at the local rate, but really should be zero rated - what to do?

  • January 19, 2024
  • 1 reply
  • 0 views
We trade in Dubai, Quickbooks bills from London, they should know this is a Zero rated VAT transaction, but still charge 5%?

1 reply

S
SarahannC
January 19, 2024

Hello there, d_linklater.

 

I want to help and provide exact information about your concern. However, I still need to gather more details about it. Can you tell me more about it? I would appreciate getting more information from you. Was your QuickBooks account created in a different region from where you are currently located? This way, I can provide the right amount and solution to your question.

Visit again in the Community forum. I'll be around to help anytime.

D
d_linklater-yahoAuthor
January 19, 2024

We are located in Dubai and bought the UAE version of the software in Dubai. We have entered all our correct details including the TRN as stipulated by local law. The credit card we pay with is a UAE bank card. Our address is clearly Dubai, so a QuickBooks billing entity based in London should not be charging VAT at 5%, but rather 0%. The invoice is non-compliant, so I cannot recover the VAT across the several client accounts I have

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MadelynC
January 19, 2024

I’m here to provide information so this issue gets resolved promptly, d_linklater.


It seems there's a mismatch between the location of your business and the billing entity used by QuickBooks. In this case, I'd recommend contacting our support team to address this, and you can explain the situation in detail. Our representatives can make billing adjustments to reflect the correct VAT treatment for you.


Here’s how:

 

  1. In your QuickBooks Online company, select Help (?).
  2. Click the Search tab, then select Contact Us.
  3. Enter your brief concern in the field.
  4. Hit Continue.
  5. Select the Start a chat option to connect with us.

 

Here are some resources you can read to learn more about your subscription, rates and charges:

 


If you need more assistance or have other concerns about your subscription, don’t hesitate to reach back out and let me know. I’m always ready to help, d_linklater.

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