We didn't receive our QBO GST Invoice & Renewal Reminder also & now my QB is not working, now what should I do? Please guideme

Hi there, @rupali1.

Let's perform some troubleshooting steps to access your QuickBooks Online program. To start, open your QBO account using incognito mode. Sometimes the stored cache and cookies in your browser can be corrupted leading to problems when opening websites like QBO. Below are the shortcut keys you can use depending on your browser type:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If this works, let's go back to your regular browser and clear the cache to have a clean slate. If not, I recommend using another supported browser. It could be that your current browser has a temporary issue with QuickBooks. 

Also, I recommend reaching out to our Customer Care team to investigate why you did not receive a renewal reminder. This way, they can review your account in a secure place and investigate the root cause of the issue. 

If you're still having trouble accessing your QBO account, you can use this support chat link to reach out to them.

You can always visit our Help articles page to seek sources to guide you in performing any QuickBooks tasks. Simply type a keyword of your concern on the search field and let the system show related articles to help you. 

Feel free to get back here if you have other concerns in accessing your QBO account. I'm always here to help. Keep safe.