With QBO Ireland, I received an email that the 21% vat rate would be added automatically. It hasn't been. Timeline?

Hello there, @jejoba@hotmail.c.

I've got some insights to share regarding the VAT rates that are available in QuickBooks Online.

The Standard 21% VAT rate is already available in the system. When creating transactions, make sure that you've selected the Inclusive or Exclusive of Tax in the Amounts are section so you'll be able to choose taxes in the Tax field.

Once verified and the problem continues, I recommend accessing your account using a private window. This can help determine if the problem is browser-related. Sometimes, the stored cache files on your browser may lead to expected behavior like the one that you've experienced.  

If you're now able to see the VAT rate, you can now go back to your regular browser and clear its cache. This eliminates unnecessary data and refreshes the program. You can also refer to this link to learn more about the browser that works best with QBO: System requirements for QuickBooks Online.

For your reference, I'm also adding these links below that provide insights about adding VAT rates in the system, together with filing and paying your taxes:

• How do I set up sales GST/VAT rates and use them on forms?
• Learn how to file and pay the Tax/GST you owe using QuickBooks Online International version

Know that I'll be right here to help if you have any other questions. Just leave a reply below. Take care!