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Muru33
February 24, 2021
Question

$0 Federal Witholding Tax on Payroll

  • February 24, 2021
  • 2 replies
  • 0 views

Hi Everyone,

 

Today I discovered something very impactful to my company!  While submitting my 10% Temporary Wage Subsidy (I'm in Canada) I finally noticed that from about May 2020 onwards QuickBooks Online hasn't been witholding any Federal Taxes on any of the remuneration that I pay my employees.

 

I'm quite upset, devasted and shocked.  Does anyone know why was this changed or if this is a QBO error?  Will they be updating the program automatically?  I am 100% sure I did not make any changes to my settings whatsoever in the program.

 

Also, how should I proceed going forward?

 

Thank you in advance.

    2 replies

    Lourdes-Fernandez
    Lourdes-Fernandez
    March 5, 2021

    Good morning Muru33,

    I am so sorry you are going through this. I would love to share some information that will hopefully allow you to review a couple of areas inside your QuickBooks Online. There are a few areas you can review to see if we can catch a discrepancy. The first one is reviewing your 10% wage subsidy settings to ensure the correct boxes are checked off. We can also review our payroll Summary by Employee Report to review our payroll calculations. Below is an article that can help with your review. The article can serve as a great checklist to review your 10% wage subsidy setup.

    Temporary Wage Subsidy for Employers (10%)
    https://quickbooks.intuit.com/learn-support/en-ca/regular-payroll/temporary-wage-subsidy-for-employers/01/516529

    I hope this helps and I truly hope you find where the discrepancy came from.

    Kindest Regards,
    Lourdes Fernandez

    L
    LauraAB
    March 5, 2021

    Hello Muru33,

     

    Thanks for bringing this to my attention. I can definitely appreciate how this realization would come as a shock, especially during tax season. Making corrections and ensuring it doesn't happen again are essential, and I'd like to make sure that we're able to tackle this in your QuickBooks Online account.

     

    I haven't heard any other reports of this kind of glitch with the software, so taking a deeper dive is the way to go to sort this out. I do see you mentioned that you're certain no changes were made, but I strongly recommend checking a QuickBooks Online feature called the Audit Log to double check that. The Audit Log shows you activity in the account, including changes made my users and the system. Filtering for around the time the taxes stopped tracking will help us with learning if any changes were made. This article explains the feature and how you can filter data: Use the audit log in QuickBooks Online

     

    Whether you see a change listed there or not, the next step is going to be to connect with the QuickBooks Online support team. Our support team outside of the QuickBooks Community forum can securely gather your account information to look more closely into what happened, including reviewing out system to see if there are any errors we can spot. They'll also be able to review your setup with you, and you can let them know your findings in the Audit Log.

     

    To contact support, please use one of the following options.

     

    Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

    Social Media: Facebook, Twitter, and Instagram.
    Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

     

    Don't worry, our team has the know-how and tools to help you get back on track and resolve any errors. Don't hesitate to reach out!

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