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April 23, 2023
Question

After completing payment for WSIB using manual payment method I realized that the WSIB rate had changed so the payment amount in QBO is wrong. How do I fix the amount reflected in QBO?

  • April 23, 2023
  • 1 reply
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1 reply

April 24, 2023

Hi HLSQuart,

 

Welcome to Community!  It's essential that your QuickBooks Online Payroll calculations are accurate for a positive outcome.  In this situation, I recommend contacting us outside of Community.  Our Customer Care team can work with you on a personal level, and gather the necessary information in order to make the adjustments from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach out with other questions.  We'd be happy to help!