Skip to main content
B
billing-omniwire
August 19, 2023
Solved

Can anyone help with our previous year's federal tax disappearing from the Sales Tax Centre?

  • August 19, 2023
  • 1 reply
  • 0 views
In "Sales Tax", the Federal tax current year (Jun1/23 to May31/24) is displaying, but the previous year (Jun1/22 to May31/23) cannot be found. I've tried deleting cache, private browser, different browser, different computer but nothing has helped. Any suggestions?
Best answer by Alex M

Hi there billing-omniwire,

 

It's important that all your transactions are entered correctly for your totals to be accurate. QuickBooks Online is a great tool able to help you keep track of sales tax on transactions so you know the amount owed to the government. I can provide some information about taxes in QuickBooks Online.

 

If the tax period that's missing is the first one you'd be marking as filed in QuickBooks Online, to see it, you'd need to click on the Prepare return button beside the current period shown, then select the correct period from the date menus.

 

If this missing period isn't the first period you're trying to file in QuickBooks, then I recommend reaching out to the Quickbooks Online support team outside the Community. They'll be able to assist in making sure the taxes appear correctly. You can reach them using these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

1 reply

A
Alex MAnswer
August 21, 2023

Hi there billing-omniwire,

 

It's important that all your transactions are entered correctly for your totals to be accurate. QuickBooks Online is a great tool able to help you keep track of sales tax on transactions so you know the amount owed to the government. I can provide some information about taxes in QuickBooks Online.

 

If the tax period that's missing is the first one you'd be marking as filed in QuickBooks Online, to see it, you'd need to click on the Prepare return button beside the current period shown, then select the correct period from the date menus.

 

If this missing period isn't the first period you're trying to file in QuickBooks, then I recommend reaching out to the Quickbooks Online support team outside the Community. They'll be able to assist in making sure the taxes appear correctly. You can reach them using these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

B
billing-omniwireAuthor
August 22, 2023

Hi Alex, thank you so much for your reply! This would be the first filed return and I didn't realize I could change the date of the current return to access the previous year's info. Thanks again!!

A
Alex M
August 22, 2023

Hello again billing-omniwire,

 

I'm happy to hear that you were able to find the tax period you were looking to locate. If you have any other questions or are in need of further assistance, feel free to reach out here.

Terms & ConditionsAccessibility statement