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S
sohoconcept
October 5, 2020
Question

Created a sales tax code for NS for 15%, but the sales order created using this tax code is zero, why?

  • October 5, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

N
Nick K
October 5, 2020

Hi sohoconcept,

 

Being able to create the correct sales tax codes is an crucial part of creating invoices and bills. I'd be happy to help you with this.

 

QuickBooks Online makes it easy to create sales tax codes and have them linked to the correct accounts. In fact all you need to really do is select the province and QuickBooks Online does the rest. The reason it might be showing as zero sales tax added could be because the tax was only set up for one type of transaction such as purchases or sales. It's best to let the system create them for you as it'll make sure both purchases and sales are set up and linked to the right accounts. In order to create a sales tax code you can go to: Taxes>Manage Sales Tax>Add Tax. From there you just need to check mark the province you need and you're good to go.

 

If you still wish to make your own you can follow the steps in this link on how to create it. 

 

Hope this helped!

S
sohoconceptAuthor
October 6, 2020

Hello, 

 

Tax code A was already created for NS 15% followed the same procedure as stated, but when trying to create a sales order with A tax code, the taxes appears to be zero, nothing was added/calculated on the taxes.

N
Nick K
October 6, 2020

Hi Again sohoconcept,

 

If you followed the steps provided earlier your sales tax screen should look similar to this screenshot with both sales and purchases saying 15% and the sales tax name being HST NS.If you are seeing anything else the sales tax code was not set up correctly and will need to be created again. Also as you mention this is with sales orders are you using a third party app to make these as this is not a feature that is available in the Canadian version of QuickBooks Online. I suggest also trying a different internet browser to see if this continues to happen.

 

If it does continue to happen I'd recommend contacting our support team using one of the following options.

 

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

 

Have a great day!

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