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igotaproblem
April 21, 2021
Question

GST not showing up

  • April 21, 2021
  • 1 reply
  • 0 views

I have created a custom invoice template, and a section for the GST in the footer or subtotal section. For some reason, it doesn't show the GST amount, it just leaves it blank when I go to print it. It calculates the GST correctly and adds it to the subtotal, and it shows up when I make an invoice in quickbooks online, it's just not showing up in the print/preview.

I think it might be a problem with the fields I choose during importing, but it would only let me select certain fields or it wouldn't save the document. HELP!

1 reply

T
Tammy_H
April 21, 2021

Hi igotaproblem,

 

Good for you for taking the initiative to create your own custom template. QuickBooks Online allows creative people like you to make your own invoices and import them in. It does require the right coding for the program. I can give you direction on what to check for.

 

It could be a mapping issue, as you suggested. You can also check to see if the <> code for your GST field has been inserted correctly in your DOCX document. Here's an article with a section for troubleshooting issues when uploading templates: Import custom form styles for invoices or estimates.

 

After you check these things, and if you're still not getting what you want to see, reach back out. I'm here to support you. Have a great night!

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