Has something changed with sales taxes? I've entered an expense and I can't get GST to display. When I click the drop-down arrow no choices appear.

Hi m-veitchx2,

Thanks for bringing this to my attention. Our goal with QuickBooks Online is to make sure you have access to the features you need, like being able to work with sales tax for your expense transactions. There haven't been any changes to the sales tax module, so it sounds like something else might be going on. I'll take you through some troubleshooting.

When these sorts of situations arise where things don't seem the quite be working the way they should, one of the first things I like to take users through is troubleshooting the cache, browser, app, and Internet. Since QuickBooks Online is a cloud software, each of those things can impact the software's performance. Give these steps a shot one at a time.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

The next thing I recommend is heading to the sales tax module to make sure your codes are still active in the program. It's just a few easy steps.

1. Select Taxes in the left menu.
2. On the Sales Tax page, choose Manage sales tax.
3. Review your sales tax codes. If they're inactive, you'll see Make active.
4. Click Make active to reactivate the codes you need.

After doing that, you should be able to head back over to your expense form and complete recording the transaction. In the event that the code is already active and the troubleshooting doesn't help, I invite you to reach out to QuickBooks Online support outside of the QuickBooks Community. Our team members have the tools at their disposal to see what you're seeing and help you get back on track.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Choose from one of those options to get in touch. We've got your back!