Hi there! I have tested sales taxes for Canada. If I add one province, I receive HST NL 2016 sales tax + HST NL. But HST NL has vanished on UI. I still receive it in API

Hi there, Svitlana.

I'm here to help you make the HST NL visible on your interface. I'll share some details and assistance below for setting up your sales tax in QuickBooks Online (QBO).

Before we proceed, could you please share a screenshot of your concern? It will help us better identify the issue and resolve it effectively.

Know that when setting up sales tax in QBO, inactive tax codes will not be displayed. Please review and reactivate any necessary tax codes to ensure the HST NL is visible. Click the Show Inactive button at the upper left corner of your screen.

If the tax code remains unseen, let's troubleshoot your browser. A full browser's cache can lead to problems when accessing any software. To enhance your computer's performance and free up storage space, I suggest using QBO in a private or incognito browsing mode, ensuring smoother and uninterrupted work.

See these keyboard shortcuts to open a private window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once you start a new session, log into your QBO account and see if the tax code is available. If it works, clear your browser's cache to enhance performance and reduce technical problems. Exploring different devices or supported browsers can also be beneficial.

After that, proceed to combine the taxes you wish to track. It will allow streamlined management of sales taxes across various tax agencies. Here's how:
 

1. In Sales tax, go to Manage sales tax and click Add tax.
2. Select the Combine taxes into a group rate.
3. Enter the Group name and choose the HST NL 2016 and the HST NL tax codes.
4. Hit Add.

Additionally, review a detailed breakdown of the taxes you owe and the reasons behind them to ensure accuracy. For guidance, refer to this article: Check how much sales tax you owe in QuickBooks Online.

Think of this forum as your primary resource for any questions or concerns with QBO, Svitlana. Feel free to start a new discussion in the Community space whenever you need further assistance managing sales taxes.