How can I cancel a filed Sales Tax (GST/HST) in quickbooks online?

Hey ali3,

Having an accurate history of your GST/HST returns in QuickBooks Online goes a long in avoiding issues down the road. We understand that sometimes mistakes happen, so there are a few options to cancel and redo a sales tax return. Before I get into how to cancel a sales tax return, there are a few things to keep in mind.

• Only the most recent tax return can be unfiled. If you want to unfile an older return, all the subsequent ones will also need to be unfiled.
• Exceptions will be lost. If you have no exceptions, that's great! Exceptions are typically caused by changes in a previously filed period. If you do have exceptions, you'll need to record an adjustment to include them manually. Exceptions in the period being refiled will be included as normal transactions, so I strongly recommend asking your accountant to make sure everything lines up.
• We can't unfile a return with payments. If there are any payments or refunds, they will need to be deleted before we can cancel the tax return.

You'll still be able to view exception details after undoing a return, but the best practice is to save a copy beforehand:

1. Go to Taxes then select Sales Tax (if you don't have payroll, it'll default to Sales Tax).
2. In Returns, select Open & Filed from the All returns dropdown.
3. In the Action column for the next return To file, select View exception details then print or export this report.
4. Optional: Best practice is to also View exception details for the return you wish to cancel, as well as all subsequent returns.
5. If the report contains no data, that's perfect! Just make a note of it. Otherwise take a screenshot or print the exception details.

Once that's done, you're ready to proceed. If you have an accountant that uses QuickBooks Online, they'll be able to assist you in cancelling your sales tax return.

Otherwise, you will need to contact us. Choose from one of the following options to get in touch with an agent (please note that we are closed on December 25th).

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

If you'd like to find an accountant, simply go to the My Accountant tab in QuickBooks Online then click on Find a pro to help to search for a ProAdvisor in your area.

Don't hesitate to reach out if there's anything more I can help you with.