How do I enter a GST refund from the CRA? I keep getting an error message.

Hello cynthia-countryr,

Thanks for connecting with us here in the Community. QuickBooks is an easy-to-navigate program that helps you to manage the accounting-side of  your rental properties with peace of mind. I'll be happy to share more info so you're on the right track with your work. 

In order to accurately record your transactions, I highly recommend consulting an accounting specialist for expert suggestions. This ensures your books remain accurate while you continue to manage your work with peace of mind. You can also get in touch with a professional using this link here. Other accounting professionals are able to see this post in the Community and this will allow them to chime in. In case you're having browsers issues that are preventing you from moving forward with your work such as experiencing errors, I recommend troubleshooting this by clearing cache and cookies. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. 

Otherwise, feel free to ask questions in the comments below.