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SharonBellwood
Oct 14, 2021 5:17 PM UTC
Question

HST on an exempt item.

Hello

I am a bit confused.  I invoiced a customer, with in the invoice we gave them a $275 credit/refund.  The refund was tagged as HST exempt, all other items has HST on them.  The HST was calculated with this amount thus making the HST amount higher then it should have been.

1 reply

JamesM4
Oct 15, 2021 6:29 PM UTC

Hi SharonBellwood,

 

Welcome to the Community. Your taxes are a crucial part of your business. It's important you're able to have your tax amounts reflect correctly on the credit/refund. Don't worry, I'll be glad to point you in the right direction so you can enjoy the rest of the powerful features offered in QuickBooks. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance. 

 

 

 

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