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October 23, 2022
Question

I am trying to record my GST return payment but it won't let me choose which bank account to pay from

  • October 23, 2022
  • 1 reply
  • 0 views
My only option is to pay from my Cash Float, the drop down arrow doesn't show any options to change to my chequing account. This has never happened before.

1 reply

October 24, 2022

Hi customerservice20,

 

Thanks for reaching out here.  Welcome!  It's important that you're able to record your sales tax payment QuickBooks Online, without delay.  I'd be glad to assist!

 

Due to the unexpected behavior you've described, I recommend clearing cache on your browser, if you haven't done so already.  I'd also like to suggest trying other browsers such as Google Chrome, Firefox, Safari, Edge, Private or Incognito.  

 

If you experience the same outcome, please contact us at your earliest convenience.  We'd love to work with you directly and look further into this from our end, so you're back to business as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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