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becky-efficients
October 22, 2024
Question

I can't select GST from the drop down menu in the service/product line so I don't have a tax added to the invoice. How do I fix this?

  • October 22, 2024
  • 1 reply
  • 0 views
I've gone to the taxes item in the menu but that isn't changing things. I've also tried to add a custom rate but that doesn't fix it. I've made sure they're all active but I can't change it on the invoice. Please help!

1 reply

J
JamesM4
October 22, 2024

Hi there,

 

Welcome to the Community. It's essential you get the help you need. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be on standby.

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