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J
JANECCC1
April 1, 2022
Question

I export a GIFI File from Sage 50, but it couldn't import to PRO TAX?

  • April 1, 2022
  • 1 reply
  • 0 views

Hi,

I export a GFI format file from Sage 50, and when I import it to Pro Tax, a message shows that my file is not in GFI format, but my file is indeed in GFI Format , Can someone tell me why the GFI file can't be imported ?

 

Thanks

 

 The GFI file that I import

 

The message shows after import 

 

 

 

1 reply

T
Trish_T
April 1, 2022

Hi JANECCC1,

 

Thanks for reaching out here. It's important that you're able to import your GIFI files to ProTax seamlessly. I'd be happy to assist!

 

Based on the information you've provided, I suggest clearing cache on your browser. 

In addition, please ensure that all GIFI codes have been assigned. Once you've completed these steps, you'll be able to import the files successfully.

 

Should you continue to experience the same outcome, please don't hesitate to reach out to ProTax customer care. They'll have the ability to work with you independently and look further into the situation from their end. 

 

If you have any other questions, please don't hesitate to reach back out.  We'd be glad to help!

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