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kat234
July 27, 2024
Question

In sales tax, tax collected on sales and tax paid on purchases are adding up instead of substracting. is there a bug in a recent version update? what can I do to fix it?

  • July 27, 2024
  • 1 reply
  • 0 views
The last quarter my sales tax in Quickbooks online was working just fine. the difference on tax paid on purchases and tax collected on sales was what I owed to the government and easy to file. Now for some reason they are adding up and show as a total owing. As far as I know I did nothing different, I entered my expenses as usual and invoiced as usual, was there a recent software update causing this bug? how can i fix it?

1 reply

T
Trish_T
July 29, 2024

Hi kat234,

 

Welcome to Community!  QuickBooks Online automatically calculates the sales tax, based on the rates you've set up.  However, it's vital that the associated sales tax is accurate on your forms, in keeping aligned with government guidelines.  I can understand your concern with the unexpected outcome, and would be happy to point you in the right direction, so you can complete your QuickBooks goals with confidence!

 

Based on the details you've provided, I feel you would benefit more by contacting our Customer Care team 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  With your consent, they'll connect with you virtually and review the issue in more depth.  In addition, they will be able to escalate it for further investigation with our Development Team, if necessary.

 

If you have any other questions, feel free to reach out.  We would be glad to help!

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