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JANECCC1
December 14, 2021
Question

Is the Pro Tax trial version unable to save unfinished T2 tax return?

  • December 14, 2021
  • 1 reply
  • 0 views

I tried the pro tax trial yesterday, entered some data and then click the save and close button, but I found the T2 return was not saved. I need to  create a new return and redo all work after I log in to pro tax interface again, The T2 tax return I made before is missing.

Does the trial version have no save function?

 

Thanks 

 

 

1 reply

T
Trish_T
December 15, 2021

Hi JANECCC1,

 

Thanks for reaching out to Community.  I can see how having the T2 tax return disappear after completing the form would be very concerning, and time consuming when having to do the work again.  With QuickBooks trial products, any actions performed in the account should save without complication.  When your work doesn't save, it's an indication that the trial has expired.  I'd be happy to review a couple of options here.

 

Here's how to check the status of the account:

 

1. From the Gear in the top right, select Account and Settings

2. Open Billing and Subscription

3. Check the status, it will say Subscribe, if the trial has expired

4. Follow the on screen steps to complete the subscription activation process

 

If you're actively subscribed, I recommend clearing cache and then log into your account in a private or incognito browser or other browsers.  Google Chrome, Safari, Firefox and Edge are preferred browsers for QuickBooks Online.

 

Should you continue to experience the same result, please contact us so we can look further into this from our end and get you back to what you love as soon as possible.

 

Please don't hesitate to reach back out if you have any other questions.  Enjoy the rest of your day!

 

 

J
JANECCC1Author
February 2, 2022

Hi, I am actively subscribed today, also I  have tried what you said, clear cache and login into my QBOA account in incognito windows, but it shows the same result. I still not able to save the T2 tax return, when I click the "Save &Close" on the top of pro tax .This  Ad web page below pops up (See attachment), then I can't continues 

This strange Ad webpage also pops up when I click the " Pro tax-  T2 corporate " button on the left side of QBOA

I have another post name "Why this Ad web page always appear after I click the pro tax button? It's so weird" on Dec 14,2021 that indicated this issue before I purchase the pro tax subscription . I thought maybe it was because I didn't subscribe pro tax , so this issue exist. But after I actively subscribed, the issue still exist.

 

The post link: https://quickbooks.intuit.com/learn-support/en-ca/other-questions/why-this-ad-web-page-always-appear-after-i-click-the-pro-tax/00/990152

 

Will everyone have this Ad page? When the Ad pops up, then I can't do anything, this Ad page has no close button, so when it appear, I can't exit from it, it stop me to work on bookkeeping and Pro tax T2 tax return., so weird.....

 

N
Nick K
February 2, 2022

Hi JANECCC1.

 

Thanks for verifying that you have tried with getting your T2 Tax return files saved. If clearing cache and cookies isn't working I recommend trying a different internet browser such as Firefox or edge. If it still doesn't work you can also try a different computer if there is one.

 

Should you still have issues with this I recommend contacting out support team so they can work with you to get this resolved. You can reach them using one of the following methods: 

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great one!

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