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severima
January 26, 2022
Question

Ontario WSIB setup

  • January 26, 2022
  • 1 reply
  • 0 views

I'm trying to set up WSIB in Quickbooks Online in Ontaio.  When I go to Preferences --> Payroll Section --> Provincial/Territorial Taxes - ON,  I get to the section Ontario (WSIB) Workers' Comp Remittance Frequency

 

From there, I have the Remittance Frequency Section with a drop down menu that lists Quarterly, Monthly and Annually.  I have to remit quarterly so I select that from the drop down but when I then select OK I get the error message: Please enter a valid date in the format mm/dd/yyyy.

 

There is no date field on this form so I don't know what to do next.

1 reply

T
Trish_T
January 26, 2022

Hi severima,

 

Thanks for reaching out here.  QuickBooks Online Payroll is a great way to pay your staff with peace of mind.  Ensuring that you're able to set up your remittance frequency for Provincial/Territorial Taxes is essential to keep in good standing with the CRA.  I'll be happy to provide some insight here!

 

The error you're seeing to enter a valid date format is something we're aware of.  Our Development Team is investigating this unexpected behavior and are working to get this resolved as soon as possible.  If you'd like to be notified when this has been fixed, please contact us so we can gather the necessary information to keep you informed and up to date, with the progress related to this known issue.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please don't hesitate to reach back out.  We're here for you!

 

 

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