Our GST and PST paid out on our purchases are not being captured and tallied up for 2020. What have we possibly done wrong?

Hello kamiller67-yahoo,

Making sure your taxes are being tracked correctly is an important step to make sure that your returns are accurate. QuickBooks Online is a robust tool that can help track your sales tax throughout the year in order to make the filing process easier. I can help you out with this.

The first thing to make sure is that the date of your filing is correct. If it's in fact the right dates, it may be browsing data affecting the display. Temporary files such as cache and cookies can accumulate and cause some errors navigating in QuickBooks Online. In order to resolve any issues relating to browser and app data, here are a few troubleshooting steps to try:

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you still don't see any amounts for taxes on expenses in your filing after trying those steps, I'd recommend reaching out to our support team outside of the community. They will be able to see what is going on in your account, and recommend further troubleshooting as well as notify the engineers if necessary. Here are the ways you can contact them:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

I hope these steps help you get back to preparing your returns with QuickBooks Online. If you have any questions, feel free to reach out here.