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gaiagardener
February 4, 2023
Question

Sales Tax Return missing Sales Revenue

  • February 4, 2023
  • 1 reply
  • 0 views

We recently started using Lightspeed POS system and we are mapping all of our sales data to QBO. I just went to prepare our GST return and it is showing zero sales revenue. I mapped our Lightspeed sales revenue to matching income categories in QBO and the income shows up on profit/loss reports, but not in the sales tax return. The taxes we collected on sales are also missing from the return, although they show up in the sales tax payable accounts. All the QBO GST return shows is our input tax credits. Do sales need to go through the "Products and Services" feature in QBO in order to be tracked as sales for tax returns? If so, I don't think I can map our sales data directly from our POS, which means either daily manual entries, or I have to do the monthly sales tax returns manually. I'm hoping there is a better solution, can anyone help me?

1 reply

J
JamesM4
February 6, 2023

Hello gaiagardener,

 

Welcome to the QuickBooks family. It's important you're able to get the help you need in order to move forward with your work. I'll be glad to point you in the right direction so you're on the right track with your work. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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