T4 Adjustment

Thanks for posting here in the QuickBooks Community, @useroffice.dreamsgym.

I want to ensure you're taken care of with your EI contributions in the T4slips. I want you to know that calculated taxes within the program can only be adjusted by our Support Team.

This is because we're unable to edit issued checks within the program. I know you already contacted them, but they are the only ones who can help with T4 adjustments to report the correct amount on the return.

Here's how to contact them: 

1. Go to the (?) Help menu, then select the Search tab.
2. At the bottom, select Contact us.
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
4. On the next screen, scroll down to the Choose a way to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   

In the meantime, here are the steps to change the tax exemptions settings.

If you're using QuickBooks Online Standard payroll:

1. Select Employees from the left menu
2. Select the employee you wish to edit
3. Select the edit icon next to Pay
4. Select the edit icon next to the section #1
5. Select Tax exemptions
6. Check the boxes next to Employment Insurance (EI)
7. Select Done twice

If you're using QuickBooks Online Advanced payroll:

1. Select Employees from the left menu
2. Select the employee you wish to edit
3. Select Edit
4. Select the Taxes tab
5. Change the toggle button next to  Employment Insurance (EI) to OFF
6. Select Save. 

I'm adding some related links below for additional reference with T4 processing:

• How to prepare T4 slips and summary
• Troubleshoot CPP or EI pay cheque deduction errors

Post here anytime if you have other program concerns or additional questions about this T4 slip topic. Have a nice day!