THe program will not calculate and file my first quarter of GST?

Hi there, 

You've reached the right place for help. Filing your sales tax can be a lengthy process but I'm here to help make the steps as smooth as possible. 

Filing sales tax is a four part process. First you have to prepare your sales tax return in QuickBooks Online. For the second step, you'll have to submit your return to the Canada Revenue Agency (CRA). The third step involves you closing your filing period in QBO. Finally, you'll have to record your payment to or refund from the CRA.

Step 1 - Prepare your return

1.     Select Taxes from the left menu
2.     Ensure Sales Tax is shown at the top. (Tip: If you use payroll in QuickBooks Online, you may need to select Sales Tax as opposed to Payroll Tax)
3.     ​Next to Sales Tax at the top, find the tax agency associated with the return you'd like to prepare the return for using the drop-down
4.     On the Returns tab, select Prepare return beside the next return you need to file
5.     Check the dates populated in the Start date and End date fields Note: QuickBooks Online automatically adds the dates of your most recent sales tax period, based on the payment schedule for the CRA. If necessary, you can change them, but remember that your payment schedule is set by the CRA. You can't change the dates just for your own requirements.
6.     Review the lines of the sales tax return, with the balance owing (or refund due) at the bottom
7.     To see individual transactions, select the dollar amount
8.     To make an adjustment to a line on the sales tax return, select Adjust.  

Step 2 - Submit your sales tax return online

1. File your GST/HST return with the CRA
2.     Before you can submit your GST/HST return online to the CRA, you must have your four-digit access code. The access code is printed on the electronic filing information sheet (Form GST34-3) or the personalized return (Form GST34-2) that you received in the mail.
3.     In a different window, go to the CRA website listed on the form you received with your four-digit access code.
4.     Enter your User ID and password.
5.     Select Submit a return.
6.     Choose the period that you want to file.
7.     Copy the amounts from your QuickBooks Online return and paste them into your sales tax return in the CRA window.
8.     After you fill in the online return, close the CRA window and go back to QuickBooks Online. 

For steps 3 and 4, check out this helpful article from our Community: File sales tax. Let me know if you have other questions. I'll be here to assist. :)