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T
Travis-T
April 4, 2025
Question

The sales tax function is not working on the android mobile app, it only shows up as Discount. But if I edit it on the website and save, it displays correctly on mobile.

  • April 4, 2025
  • 1 reply
  • 0 views

I have ensured that the default tax for my services is all set to the 13% option, and also that the services are not tax-inclusive

1 reply

Clark_B
Clark_B
April 4, 2025

You can troubleshoot the mobile app to restore the sales tax function, @Travis-T. I'll guide you through the process.

 

To begin, please make sure your app is updated. Once confirmed, we can refresh the mobile app's data to ensure it syncs correctly with the information from the regular browser. This process will also eliminate any issues and ensure the program runs smoothly.

 

Here are the steps to follow:

 

  1. Go to the Home menu or tap the three dots in the lower right corner.
  2. Select Settings, then choose Refresh Data.
  3. Press Yes.

 

You can also do it in your device settings. Here's how:

 

  1. Navigate to your device's Settings and select Apps (this may vary by device).
  2. Locate the QuickBooks app from the list, then select Storage.
  3. Tap Clear Data.

 

After refreshing, restart your mobile phone and check if the sales tax function is working again. Alternatively, you can uninstall and reinstall the mobile app to ensure you have the latest version of QuickBooks.

 

I'll also add this article to learn how to record, adjust, and delete sales tax payments in the tax center: Manage sales tax payments in QBO.

 

Please keep me updated on your progress in resolving this issue, @Travis-T. I want to ensure that the sales tax function is restored.

T
Travis-TAuthor
April 4, 2025

Hello, I wrote up a very detailed post but it was deleted.


I tried all your steps and the issue is still present across multiple accounts, and 2 different cellphones.

I've attached an image that details the issue. I tried toggling the Inclusivity of tax both on and off, no change visible.

How do I remove the discount section so that I can have Sales Tax automatically added?

 

RazzieE
RazzieE
April 5, 2025

I appreciate your effort in following the troubleshooting steps provided by my colleague above and for sharing a screenshot on your end,

@Travis-T.

 

To assist you better with your sales tax function issue, I highly suggest contacting our live support team. They are equipped with the right tools to take a look at this and guide you through the next steps to resolve this matter. Let me route you to them.

 

Please follow these steps:

 

  1. Log in to your QuickBooks account on your computer or through the web browser.
  2. Navigate to the (?) Help menu.
  3. Enter "live support" in the Search questions, keywords, or topics field.
  4. Click on Contact Us.
  5. Choose either the Chat or Callback option.

 

You can find details about their support hours on this page, so you can get in touch at a time that’s convenient for you: Get help with QuickBooks products and services.

 

I'll leave this article for your future use if you want to learn how to use the Taxable Sales Summary in QuickBooks Online: Check how much sales tax you owe in QuickBooks Online.

 

Hit the Reply button if you have follow-up questions while using the QuickBooks Online mobile app. I'll keep my notification on. Have a great day.

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