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Sep 28, 2022 12:34 AM UTC
Question

The taxes field when writing cheques is suddenly empty and I am unable to add gst to my suppliers payment

normally there is a drop down menu where gst only or gst+pst can be selected

2 replies

Jen_D
Sep 28, 2022 1:36 AM UTC

Being able to process your vendor transactions without any issues is our goal, @SLAntiques.

 

Allow me to help you out so you're able to add your tax codes to the cheques. I have a couple of suggestions to resolve this problem. For now, try to open your account in a private web browser and create the checks from there. We need see if this is a caching problem.

 

Unexpected issues with the features in QuickBooks, like creating vendor or sales forms, are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If the problem doesn't come up, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

 

Please come back here and update me with the result. I want to get this resolved for you and I'm here anytime. Have a good one!

Sep 28, 2022 5:36 PM UTC

Thank you for your response.

As it turns out, as soon as I logged in again this morning, all was well. Everything back to normal and able to write cheques like usual with ability to choose tax as per invoiced.