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D
divesh-sanghi-go
September 6, 2023
Question

Transaction time shown in QBO is in EST but when the same is fetched in excel it shows time in PST. Why there is a difference?

  • September 6, 2023
  • 1 reply
  • 0 views
Example: I posted a JE in QBO at 8:00 AM EST and the same is showing in transaction history but when the journal is exported along with JE time details, time changes to PST and show as 5:00 AM PST as posting time.

1 reply

J
JamesM4
September 6, 2023

Hi there, 

 

Thanks for connecting with us in the Community. I'll be happy to steer you along the right path so you can continue to manage your work with peace of mind. 

 

To get started, is your computer using the PST time-zone? This could be the reason why the Excel file is switching to the time-zone that matches the device you're exporting to. Feel free to get back to me in the comments below, I'll be one message away. 

D
divesh-sanghi-goAuthor
September 6, 2023

Hi,

 

No, I am using EST time-zone in my computer system.

J
JamesM4
September 6, 2023

Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and have a visual reference of what you're seeing. You can get in touch using the details below:

 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

You're more than welcome to keep me posted on how you make out. I'll be one message away. 

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