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February 20, 2022
Question

Trying to file 2021 HST and only see the 2022 details and don't see the "Returns" tab referred to in the instructions. Not sure what I am missing?

  • February 20, 2022
  • 1 reply
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1 reply

February 21, 2022

Hello alexfiore-outloo, 

 

It's important you're able to file your 2021 HST so you can get ahead with your work. QuickBooks provides the necessary tools and resources that help you streamline your accounting. Don't worry, I'll be happy to point you in the right direction so you're on the right path. 

 

To get started, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.