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April 14, 2023
Question

Until today, I had been able to enter different status on each line of a bill (zero rated on one line, gst on another.) Today I can't do that. How do I correct this?

  • April 14, 2023
  • 1 reply
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1 reply

April 14, 2023

Hi info-teamfund-ca,

 

Welcome to Community.  It's essential that you're able to select the associated sales tax on your forms in QuickBooks Online.  I'd be happy to assist!

 

If you haven't done so already, I recommend clearing cache on your browser to improve system performance and loading times.  If you experience the same result, try other browsers such as Firefox, Google Chrome, Edge or Safari.  For additional assistance, please contact us so we can look further into the unexpected behavior from our end, and escalate to our Development Team if additional investigation is required.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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