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brenda80
September 8, 2021
Question

Why is QBO suddenly not calculating sales tax correctly?

  • September 8, 2021
  • 1 reply
  • 0 views
I have a large invoice with multiple line items (all with the same product/service). This service is charged sales tax (HST), which is 13%. When I do a manual calculation of the total HST to be collected, the total is 6 cents lower than what QBO says it is, so I have to manually adjust it. I have never seen QBO do this before.

1 reply

J
JamesM4
September 8, 2021

Hello brenda80,

 

It's vital your taxes are being calculated as expected. Don't worry, I'll be happy to assist you so you can reap the amazing benefits offered by QuickBooks. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance. 

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