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ItsMowTime
December 4, 2023
Question

A combined payment received for multiple invoices won't match with the invoices, despite the combined invoices values being the same. What do I do?

  • December 4, 2023
  • 1 reply
  • 0 views
I've located all the relevant invoices related to the combined payment so I can match them. I can select all the relevant invoices apart from the last one, at which point a pop up tells me the final value must he zero. If it allowed me to select the final one, it would total zero. I've tried selecting the invoices in a different order but the same problem occurs. I've tried using a different device but the same problem occurs. Has anyone encountered this issue and what did you do to resolve it?

1 reply

G
GeorgiaC
December 4, 2023

Hi ItsMowTime, thanks for posting on the Community

 

We're not aware of any issues with the Payment feature in QuickBooks Online. To check for any browser issues that may be causing this message, please try signing into QuickBooks through a different browser or private browsing window. 

 

As a workaround, you can manually mark the invoices as paid, with the Undeposited funds account selected in the Deposit to drop-down. Undeposited funds is a default account in QuickBooks Online used for holding customer payments. 

 

Once the payments have been recorded to undeposited funds for each invoice, create a bank deposit to replicate the bulk payment (+ New > Bank deposit > Tick all payments that apply under Select the payments included in this deposit). Once saved, you can then match this to the payment in the bank if you have this connected in QuickBooks.

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