Solved

A customer has over paid me, ( paid 2 invoices twice) I have issued a credit note for the over payment. but cant reconcile the payment so now shows credited amount owed?

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Hello Carvertrailerser,

Thank you for your post.

You can see how to correctly record a customer refund so that it will balance on the account and you can reconcile here.

Please let us know if you need anything else.

Thank you.

Hello Carvertrailerser,

Thank you for your post.

You can see how to correctly record a customer refund so that it will balance on the account and you can reconcile here.

Please let us know if you need anything else.

Thank you.

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