Question

After completing sales receipt and clicking on Save and New, the receipt is recorded, but the cursor is not placed in the Name Field, ready for new receipt?

Forum|Forum|3 years ago
March 12, 2023
8 replies
0 views

This is a small issue but nevertheless costs time when entering several receipts. The issue has only appeared in the last few days.

QuickBooks Online

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GebelAlainaM

Thanks for sharing this matter with us, noboots. I understand the convenience of placing the cursor on the Name field when you click Save and new. I'm here to help you.

Yes. It's ready for a new receipt even if the cursor doesn't place in the Name Field. If you want to enable this feature in future updates, you can send feedback to our product development team. This way, our product development team will get a great chance to know this and may add these feature enhancements in future updates.

Here's how:

Go to the Gear icon.
Choose Feedback.
Enter your comments or product suggestions.
Then, click Next to submit feedback.

You can visit our QuickBooks Online Feature Requests website to track the status of your submitted feedback.

Additionally, you can check this article for future help: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Please know that the Community is always here to assist you with your sales receipt or any other sales forms. Stay safe!

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nobootsAuthor

Thank you but this is a new issue that has suddenly appeared (or disappeared!). I doubt that giving 'Feedback' will have any effect - this needs to be fixed by tech?

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CarolB

I have also noticed this and it is a pain. You seem to have to double click as well. Only the last week this has started happening. I also notice that when I am raising an invoice now when I start entering the product/service code and it brings up options I use to be able to just tab but now I have to physically click on the code from the drop down box. I raise a lot of invoices with a lot of lines and it is taking forever. Has there been an update that has changed all of this?

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GeorgiaC

Hi noboots and CarolB, thanks for reporting this to us. We appreciate such changes can cause frustration and an increase in data entry time. Can we check which web browser you use as your default for QuickBooks, and if this is also updated to the latest version? 🙂

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CarolB

Hi I use google chrome and yes it is up to date. It started sometime last week. It use to be that if I started putting in a product code it would either automatically bring up the code from what I was typing and I could then press tab and it would go to the next box or if there were options because several codes started like that I could arrow down all the options but it now does not anticipate what code I want I have to go down the options in the drop down box and physically click on in with my mouse. And when I go into putting an invoice or bill on it does not automatically start at the supplier/customer name you have to click on the box twice. It also does not anticipate what supplier/ customer I want wither I have to click on it in the drop down box. Thank you

DivinaMercy_N

Thanks for getting back here in the Community, @CarolB, and @noboots.

The option to automatically place the cursor on the name field after clicking the Save and New button is unavailable. I know how beneficial having this feature is to optimize your navigation and make your work easier. That said, I recommend sending feedback to our product developers. This way, they can further review your sales transaction form and determine the parts that need enhancements and consider adding them to future updates.

Here's how:

Go to the Gear icon and select Feedback.
From there, enter your product comments and suggestion.
Then, select Next to submit the feedback.

In case you need to make your sales form more personalised to reflect more of your business identity, you can follow the steps in this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

I'm always here ready to lend a hand if you have any other concerns managing your sales transactions in QuickBooks. Have a good one and stay safe.

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nobootsAuthor

This is not a solution? Several others are having the same issue and as we have all pointed out - this has only arisen in the last few weeks. It is not something for feedback - not a suggestion! - we are merely requesting that the system be repaired and returned to it's original state.

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CarolB

Mine seems to be back to how it should be today so maybe they have listened

paul72

This bug is back again ...

https://quickbooks.intuit.com/learn-support/en-uk/transactions/bug-or-intentional-operation/00/1226436

(at least, I hope it's not just me!)

With a bit of luck, this will be repaired quickly this time (the Intuit devs must know what the problem is since they created it in the first place!).

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193514518254369

me too! hate this ... please revert to how it was. also why can't you just press enter to save and new OR save and close like it used to be on the desktop? seems like such simple fixes that simplify this crazy app

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Shannnon714

Here we are May 17, 2023 and I am still having this issue. It is so frustrating and time consuming to have to double click every single time. I sent feedback to QB but do not believe that will get me anywhere. Is anyone still having this issue ? It now takes me double the time to input vendor invoices simply because the curser will not appear back in the name field, ready to go!

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CarolB

Yes I am still having the issue and it’s driving me insane. Not only does the cursor not appear back up the top but I also have to double click on the product box before I start typing. So many times I have clicked once, started typing and then realised I need to click again as it’s not doing anything. This all seemed to work ok again after the blip a couple of months ago. That was corrected quite quickly but this time it seems to be being ignored

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RoseJillB

Allow me to dive into this thread to assist you with your concerns, @CarolB.

In creating your invoices in QuickBooks Online (QBO). You're right that you'll need to move the cursor to the name field to create another one. I understand how you wanted this option to be available to the product. Thus, I recommend posting your suggestions to our product development team by sending feedback.

Concerning the need to tap the name field multiple times to create another one. This is one of the unusual behavior in QBO that cease the product to perform well. In this, I'd recommend performing troubleshooting steps. These fixes get rid of typical issues that could make the application behave strangely, which limits QBO's ability to function.

To open an incognito window, you can follow these keyboard shortcuts:

Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
Press keys: Ctrl + Shift + N (Google Chrome browser)
Press keys: Command + Shift + N (Safari browser)

Once done, please log in to your account to a regular browser. After that, I suggest deleting your browser cache to refresh the system. If the same thing happens, I recommend using other supported browsers. This way, we can identify if this is a browser-integrated issue.

Furthermore, you can record your customer's invoice payments to complete and record them in your books.

Keep me posted if you have more concerns about managing invoices in QuickBooks. The Community always has your back. Stay safe!

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LMontville

Does everyone here realize you can use the CHAT feature inside the QBO product to ask an expert to verify this problem and report it to the people who can actually correct it? You can also use the Feedback feature (access through the gear icon at the top of your active QBO window) to report it directly and ask for the function to be restored. Maybe if we ALL send a message about how important this feature is to us they'll do something to prevent it from being overridden AGAIN in a few months!