Question

All invoices, sales receipts sent out yesterday by email have spam in the header is it being filtered by quickbooks?

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QuickBooks Online

A

Ashleigh1

Hello IIVVY,

Welcome to the Community page,

Did it happen to all your customer who you sent invoices and sales receipts out to or just a few of them?

Can you send us a screenshot of it as well please.

L

lIVVYAuthor

Hi

I don’t know what the actual customers are receiving yet, this is a receipt that I sent to my account today asking her if when she received it if it had [SPAM] written into the header. All the copy invoices, sale receipts and copies that are coming into my in box are as the screen shot, so I was trying to find out if the customers have the same. This only started yesterday morning. I did contact the chat line but could not get much information all he said was to stop the copy invoices, but that does not help if my customers are getting mail marked as SPAM!

This is only happening with the QB notifications.intuit.com as other emails are not mark in the same manner

Olivia

A

Ashleigh1

Hi IIVVY, thanks for the screenshot, so having had a look into this it is probably to do with your email provider its self, as we don't send it out saying spam. So I would check with them especially if it has just started happening.

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