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June 3, 2021
Question

All my transactions and receipts have disappeared and my profit has gone back to zero. How do I rectify this please?

  • June 3, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

June 3, 2021

I wish I could make it better, @tandrea210-yahoo.

 

In QuickBooks Self-Employed, the frequently accessed page resources stored on your browser may affect your browsing experience. They can cause unexpected browser problems like how your transactions have disappeared upon reviewing them on your Profit and Loss report.

 

Let's consider logging in to your QBSE account using a private or incognito browser so we can isolate this issue. You can do so by following the shortcut keys shared below:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Browse all Articles for your QuickBooks Product.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.