Skip to main content
June 16, 2021
Question

All my transactions have come back. iv sorted them out once b4 but they all come back again today

  • June 16, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

MariaSoledadG
June 17, 2021

Let me provide with you some information and guide you on how to fix this, rgwplumbingservi.

 

If these are downloaded transactions, we're dependent on what your bank shared with us. You'll want to refresh the bank connections to see if the same transactions are downloading. To do this, follow the steps below.

  1. Go to the Gear icon.
  2. Select Bank accounts under Transactions
  3. Click Refresh all.

However, if these are manually entered transactions, it's possible this is related to your browser. We can perform some steps to fix this. You can log into your QuickBooks Self-Employed account using a private browser. Here are the keyboard shortcuts: 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

Once signed, check if you're still getting the same transactions. If not, return to your default browser and clear the cache to speed up the loading process.  Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers. 

 

For more information, you can check out this article: Delete bank and transaction data in QuickBooks Self-Employed. You can also categorise your transactions to ensure your financial records are correct. For more guidance, feel free to check out this article: Categorise transactions in QuickBooks Self-Employed.

 

I'm just a post away if you need further assistance. Have a great day ahead.