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May 12, 2023
Question

All of my invoices, customers and suppliers have disappeared. How do I get them back? How do I contact QB to resolve this?

  • May 12, 2023
  • 1 reply
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1 reply

May 12, 2023

Your invoices, customers, and suppliers in QuickBooks Online disappear for several reasons, ItsMow. Don't worry; I'm here to help you sort things out.

 

First, you're likely experiencing a user access limitation problem that prevents you from seeing or using certain areas of QBO. Make sure to log in as a company admin to view the desired functions. 

 

Second, if the issue continues, I suggest performing some basic troubleshooting to ensure you aren't dealing with browser-related trouble. Start by signing in to your QBO company on a private window. Here are the shortcut keys to open them:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If this works, you'll have to clear your browser cache. This helps keep your browser from behaving strangely. Otherwise, use another supported browser for the best experience when using QuickBooks.

 

Lastly, when opening the said features, did you receive any specific error messages? If yes, kindly provide us with more details or screenshots about it. This allows us to investigate further and help you with the best action to fix it.

 

I'm also adding these links to find out more topics about your company's income, customers, and suppliers: 

 


If you have any other concerns regarding this, please let me know by hitting the Reply button. Looking forward to hearing back from you. Stay healthy.