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April 13, 2021
Question

Any help out there? My invoices are being sent but not correctly. my customers are not receiving the actual image of the invoice which obviously has payment details on.anyone had this issue before?

  • April 13, 2021
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1 reply

April 13, 2021

Thanks for posting here in the Community, @Fozzerz.

 

Most common display issues might be caused by loaded cache files in the browser. This may be the reason your customer is unable to see the actual image of invoice payment details. 

 

To fix this, we can let your customer open the invoice in a private or incognito window. This type of window is free from any cache that causes a browser to load data.

 

Here are the following keyboard shortcuts: 

  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N 
  • Mozilla Firefox and Microsoft Edge: CTRL + Shift + P

From there, create a sample invoice and check to see if it works. If yes, then your customer can go back to their regular browser and clear the cache storage to fix the issue. If it won't, have them use another supported browser

 

Please let me know if you need further assistance in showing your customers the payment details. I'll be looking forward to hearing back from you. Have a great day!