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jasmine-nijjerac
June 5, 2023
Question

Any ideas why our sales invoices are being changed from their correct values to zero automatically by QB?

  • June 5, 2023
  • 1 reply
  • 0 views
Our invoices are generated with the correct invoice values. Shortly afterwards, a random selection are being changed to zero, showing that nothing is owed by the customer. This is being done automatically by QB and we have no idea why. It is a major problem which is with QB escalation team but I need an urgent answer as it seems to be happening more and more each day.

1 reply

G
GeorgiaC
June 5, 2023

Hi jasmine-nijjerac

 

Thanks for joining the Community.

 

Please check your automation settings by navigating to the Settings wheel > Account & settings > Advanced > Automation > Automatically apply credits. When enabled, this setting will automatically apply any unapplied credits (such as credit notes or credits on account from overpayments) to the next invoice you create for the same customer. To turn off, simply toggle the slider to the left and select done. 

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