Any new entries we inputted doesn't show up in any searches or drop down menus. This includes new products/services and invoices. We haven't changed any settings! help!

Hi freezemasteruk,

I understand how it feels when new entries are not showing up in searches or drop-down menus, especially when you haven't made any changes to the settings. Rest assured, I'm here to help you resolve this issue.

We can do a few troubleshooting steps to address the issue:

• Refresh the page: Sometimes, a simple refresh can help update the system and display the newly added entries. Please try refreshing the page and check if the products or services appear in the drop-down menu.
• Clear cache and cookies: Clearing your browser's cache and cookies can help resolve any temporary data conflicts that may be causing the issue. Please follow the instructions specific to your browser to clear the cache and cookies, and then try accessing QuickBooks again: Clear cache and cookies to fix issues when using QuickBooks Online.
• Check filters and search criteria: Ensure that the filters and search criteria are correctly set when searching for the new entries. Double-check that you are using the correct keywords or filters to narrow down the search results.

You can always go back to this thread if you need more help with finding your recently added entries. I'm just around to help.