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gilly1
Nov 19, 2019 1:06 PM UTC
Solved

Anyone else having trouble with page breaks when creating an invoice with long descriptions making it run over onto the next page?

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EmmaMAnswer
Nov 19, 2019 4:01 PM UTC

Hello Gilly1, there is not a way to tell on the main invoice page where the page break would be. I appreciate what you are saying about the page break. Which template are you using?

There are ways in the template to minimise the column size and font size if you have to put in long descriptions, however.

For example, in the cog in custom form styles>content>middle section>edit labels and widths>extend description column minimising other columns. Also, in custom form styles>design>get choosy with your fonts>change font size to smaller font.

 

 

 

 

 

 

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9 replies

payment after leaving
Nov 19, 2019 1:17 PM UTC

Hi gilly1

 

Is the issue you are experiencing that you have large descriptions which you are unable to condense on to one page or there are breaks within the the invoice itself causing it to be printed on a second page?

gilly1Author
Nov 19, 2019 2:17 PM UTC

Hi John

The problem is the large amount of wording on many of our invoices means that we go over onto 2 sometimes 3 pages,  which is fine,  however we cannot judge where the page break is so therefore we have no control where the invoice breaks for the end of a page.  This looks so unprofessional.

    EmmaMAnswer
    Nov 19, 2019 4:01 PM UTC

    Hello Gilly1, there is not a way to tell on the main invoice page where the page break would be. I appreciate what you are saying about the page break. Which template are you using?

    There are ways in the template to minimise the column size and font size if you have to put in long descriptions, however.

    For example, in the cog in custom form styles>content>middle section>edit labels and widths>extend description column minimising other columns. Also, in custom form styles>design>get choosy with your fonts>change font size to smaller font.

     

     

     

     

     

     

    Mike D1
    Apr 17, 2020 12:37 PM UTC

    I am having the same issue. Anyone find a fix?

    MaryLurleenM
    MaryLurleenM
    Apr 17, 2020 8:56 PM UTC

    Hello there, gilly1,

     

    Let's try basic browser troubleshooting. This is to check if the error is browser-related. Let's use a private window. Just press Ctrl + Shift + N on your keyboard to go incognito.

     

    Now, log back in to QuickBooks Online. Then, try to create an invoice to check.  If you're able to proceed, let's clear the browser's cache. Check this article for the detailed steps: How do I clear my browser cache and temporary Internet files?

     

    You can also try to use a different browser.

     

    Let me know how it goes so I can assist you further.

    Mike D1
    Apr 17, 2020 9:03 PM UTC

    Sorry, we are using desktop pro plus 2019.

    GlinetteC
    Apr 18, 2020 4:38 AM UTC

    Thanks for getting to us, Mike D1.

     

    Let's get this sorted out. We can check if there's possible data damage that is causing this issue. Let's run the Verify and Rebuild Utility Tool within QuickBooks. This tool helps fix data integrity issues.

     

    To Verify Data:

    1. Click on File from the menu bar.
    2. Hover your mouse on Utilities, choose Verify Data.
    3. If it says QuickBooks detected no problem with your data, click on OK. But if there is an issue detected, choose whether to Rebuild Now or View Errors.

    To Rebuild Data:

    1. Click on File from the menu bar.
    2. Hover your mouse on Utilities, choose Rebuild Data.
    3. Click on OK on the QuickBooks Information window.
    4. Follow the steps in saving a backup. Just a reminder that if your cursor is still moving while displaying QuickBooks not responding, the rebuild is still ongoing.
    5. Select OK when Rebuild has completed.

    Tag me directly if you have other concerns.

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