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accounts249
October 6, 2021
Solved

Anyone find times when Quickbooks online is very slow/unresponsive to opening invoices and bills and any remedies?

  • October 6, 2021
  • 6 replies
  • 0 views
System just has a whirling circle
Best answer by EmmaM

Hello Accounts249,  Welcome to the Community.  If you're getting latency in Quickbooks Online there are a few things you can do, as QB is a cloud-based product but also relies on the device your using processing power and available memory we've included a link here on the steps to try

6 replies

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EmmaMAnswer
October 6, 2021

Hello Accounts249,  Welcome to the Community.  If you're getting latency in Quickbooks Online there are a few things you can do, as QB is a cloud-based product but also relies on the device your using processing power and available memory we've included a link here on the steps to try

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Sandy Pfeifer
October 12, 2021

I have the same issue - slow response times in QB online, I've tried clearing the history and cache, and checking my desktop for internet speed and system requirements.  Same problems on another device that I use. Big problem at the moment is generating reports - always slow and getting the "page unresponsive" message. Is there anything further I can do?

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    LeizylM
    October 12, 2021

    Thank you for posting here on the Community page, Sandy Pfeifer. 

     

     I'll share with you a few troubleshooting steps in order to make everything run smoothly.

     

    QuickBooks Online is a web-based service which means it depends on the device and internet connection.

     

     Let's try using a private or incognito window when using QuickBooks Online (QBO).  This way, we can check if the issue is caused by stored data from the browser. You can refer to the following keyboard shortcuts below:

     

    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + P
    • Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    If the issue persists, I'd suggest reaching out to our Customer Care Team. They have the tools that can further investigate the root cause of this issue and apply a fix.

     

    Here's how to reach them:

     

    1. Click the Help menu in the upper-right-hand corner.
    2. Type in "Talk to a human", then press Enter.
    3. Look for I still need a human and click on it.
    4. Click Get help from a human or Contact Support Team.
    5. Select between Send a message, Schedule an appointment, or Get a callback.

     

    You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

     

    I'm adding this article to learn more: Why is my QuickBooks Online slow?.

     

    For additional reference, you can use the following article to learn more about managing reports in QuickBooks Online. 

     

     

    Please feel free to get in touch with me here if you have other questions or concerns when running QuickBooks. I'll be around to help you out some more. Thanks for dropping in and take care.

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    chazza
    February 16, 2022

    I have the same issue and it is not PC related i have staff in 4 different locations with different machines 2 of them brand new machines and all staff experience the same slow service. clearing catch working incognito blablabla makes no difference. i wish i had never moved from qb desktop software not fit for purpose

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      jmphoenix2000
      September 1, 2022

      I am finding EVERYTHING with this program to be slow, unresponsive, etc.  It freezes, loads awkwardly, and integration with Square is a complete nightmare. I've had my business since January 2022 and used QB starting Feb 2022 and will cancel it in a couple of days. I am running it on an M1 iMac from 2021 maxed out on memory and power (I use Adobe Creative and it runs PERFECTLY) spectrum internet and this program makes it difficult to do anything efficiently. I've tried to give it a chance but not only does the program have many issues (THOUSANDS OF DOLLARS IN DUPLICATE SALES!!) which cannot even be deleted or altered. They make it so very difficult to void or delete anything, it boggles my mind! Every action has 5 other unintended issues stringing along and customer service is nonexistent when it comes to these issues. I am ready to dump it in a couple of days once I finalize August reports. To make matters worse, I don't even have access to the latest INVOICE from Quickbooks (it only shows Feb-Jul 2022 and I know August was paid (I have the bank statement/charge) and a very long phone call to QB did absolutely nothing. They stated to "check the billing page" which is what I have been doing for months. They don't seem to grasp the idea that the invoice for August does NOT appear. Unbelievable!

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      Rasa-LilaM
      September 6, 2022

      Thank you for bringing this to our attention, jmphoenix2000.

       

      I can see how this unexpected behavior in QuickBooks Online (QBO) is preventing you from completing your accounting tasks. Please be assured that someone will look into this further and determine where the issue is coming from.

       

       You can get in touch with them to stay updated on the investigation's status. When they have a permanent solution, they will walk you through the process of implementing it.

       

      I don't want you to leave here empty-handed. Let me share a link that will help you manage all of your accounting tasks more efficiently: Community guide. It covers topics such as tax management, payroll, customer or supplier transactions, and so on.

       

      If you require additional assistance with specific processes in QBO, tap the Reply button and enter your comments in the field box. I'll get back to you as soon as possible to help you.

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      Maria I
      October 10, 2022

      We are having a similar issue!  A lot of reports don't work anymore, we have lost key functionality for at least 3 months and quickbooks arent doint anything about it!!! They just keep sending us weekly automated emails and saying an engineer is working on it, same if we contact them by phone, twitter or Instagram. Absolutely frustrating and pathetic, we cant even close our books, complete our audit etc. missing all the deadlines!!!!!

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        chazza
        October 14, 2022

        I have had the worst day today so slow that its affecting my mental health. We are a business support company and when you have customers on the phone and you cant open an invoice because QuickBooks is hanging it is just the worst, Rang Quickbooks tech support again Girl suggested again moving to Quickbooks Advance. Saying that it could handle more. At this point I would try anything happy pay £70 pcm if my problems was resolved. This was a load of Rubish I upgraded and it was no different slow as f.... so I downgraded it back down to plus. But what I did try was to create a new QuickBooks account just to see if the software runs slow and what I found was interesting. My current QB Plus and the new QB plus don't look the same. the menus are slightly different. So what is that all about the same plan but different menus. So this means there are different version of QB in operations for the same plan could this be the issue of my pain ?

        Monday I will do a video of how bad Quickbooks is behaving and Before the moderators step in and say delete your cache ,check you PC settings etc etc  we have done al this including checking the version of google chrome and update that. Another thing I have found it is quicker in the evenings slower in the mornings and during working hours which point towards QuickBooks server's bandwidth. Very Fustrated Pete

         

         

        menunes 

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        RCV
        October 14, 2022

        That's not the kind of impression I want to leave about QuickBooks Online (QBO) Plus, chazza.

         

        I appreciate you for contacting our support to get this sorted out. I've checked here on our end and there's no reported case about this one. There are times when a browser's cache data becomes full of frequent access to web pages or is damaged. This causes odd behavior when accessing the Customer page and creating an invoice. To better isolate this issue, let's sign in to QBO using a private or incognito window to help us confirm browser-related issues. Here's how:

         

        • For Google Chrome browser: Ctrl + Shift + N
        • For Mozilla Firefox browser: Ctrl + Shift + P
        • For Safari browser: Command + Option + P

         

        Then, try accessing the Navigation menu again. We can also update the navigation menu to feature the pages you use most, or hide pages you don’t use, to make your menu customised to your needs. You can check out this article for the steps and details: Understand the navigation menu in QuickBooks Online.

         

        If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Removing this should fix the issue since the overtime collection of data can create corruption. We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

         

        If you are trying to access QBO with more than one browser tab simultaneously, you'll encounter odd behavior when accessing the Menu page. Here's the correct way to work in more than one tab:

         

        1. While signing into QuickBooks Online in one tab, go to the browser address bar. 
        2. Highlight then copy the entire web address.
        3. Open a new browser tab.
        4. Paste the web address into the new tab then press Enter. The home page of your company will now load in the new tab.

         

        I'd like to know how you get on after trying the steps as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you, Take care always.

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        chazza
        October 15, 2022

        QB Support i have already done all of this the issue is not my or the PCs at 5 different sites. I am a small b2b support company. My Accountant logged in and found the same issue as did my bookkeeper and it is clear that I am not the only one having these issues with these posts. i am happy for QBO to log in to my account and test it on their PC and see what the issue is. Because there is a serious issue and as migrating to advance has not worked 

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        chazza
        October 15, 2022

        QB Support i have already done all of this and it makes no difference

        MariaSoledadG
        MariaSoledadG
        October 15, 2022

        We really want to know why you're experiencing slowness when using QuickBooks so we can fix the issue, chazza.

         

        Computer random access memory (RAM) is one of the most important components in determining your system's performance. The speed and performance of your system directly correlate to the amount of RAM you've installed. If your system has little RAM, it can be slow and sluggish. You can reach out to an IT Guy to check if your PC needs more RAM. If so, make sure you are buying memory that is compatible with the other components in your system. Ensures to better choose the right RAM to install in your system based on your needs. 

         

        Aside from that, QuickBooks Online is built and tested with the latest browsers and operating systems. To know more about this, check out this article for your guide: Why Is My QuickBooks Online Slow?

         

        Furthermore, the requirements for your computer's operating system, your internet speed, and your web and mobile browser vary depending on your system. I've added this article for your reference: System Requirements For QuickBooks Online, Accountant, Payroll, And QuickBooks Self-Employed.

         

        Let us know if you have any other questions or concerns about QuickBooks. We're always right here to help you. 

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