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February 9, 2023
Question

App logs me out when I load transactions

  • February 9, 2023
  • 1 reply
  • 0 views
Anyone having issues with transactions  

1 reply

February 9, 2023

Welcome to QuickBooks Community, dave230! 


I'm here to help you create and save transactions without logging out.

Before that, I'd to confirm if you received an error while doing transactions within your QuickBooks? If yes, please let me know by adding follow-up details below. This can help me provide a solution to your concern.

In the meantime, it's possible the app needs an update to keep up with your device compatibility. Also, the app stores cache files that can sometimes cause an unusual response to the system. You can clear the app's cache first by following these steps:

 

  • In the QuickBooks Online app:
    • Android: From More Options ⋮, select Settings, then select Refresh Data. Then, tap Yes.
    • iOS: From the Menu ☰ select Help & Feedback, select Refresh Data, and then select Refresh.

 

  • In your device Settings:
    • Android: From your device's Settings, select Apps (varies by device), choose QuickBooks app from the list, and then select Storage. Finally, select clear data.
    • iOS: From your device's Settings, select Setting General iPhone Storage and choose an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

 

If the same thing happens, we can uninstall and reinstall the app. Alternatively, you can use our supported web browsers and mobile browsers: Check our supported browsers on both web and mobile devices

 

For additional details about mobile app features, you can check these articles:

 

 

Please let me know if you have more questions. I'll be around to help you anytime. Have a good one.