Skip to main content
January 16, 2024
Question

Appears some data is list When I click NEW nothing comes up and I want to do an invoice

  • January 16, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

January 16, 2024

I want to ensure this is taken care of, hcsproperties201.

 

Beforehand, did you receive an error message when tapping the New Transaction button? Any additional information or a screenshot will assist us in resolving the issue.

 

In the meantime, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl Shift N
  • Firefox: Ctrl Shift + P
  • Safari: Command Shift N

 

Once done, create the invoice again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 

Furthermore, I've added this article about personalising your sales forms: Customise invoices, estimates, and sales receipts.

 

Keep me posted if you need further guidance making invoices in QuickBooks. I'll get back to you as soon as I can. Take care.