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R
RAY15
November 15, 2024
Question

Asset valuations

  • November 15, 2024
  • 1 reply
  • 0 views

I have several items with 0 quantity, but with a value of say £0.07, some are in - so -£0.04

 

How can this be Quickbooks? surely something with zero stock should always have a zero value?

1 reply

A
Aldren18
November 15, 2024

I appreciate you bringing your asset valuation concerns to our attention, Ray. Our engineering team is actively investigating this issue to identify the underlying reasons for these discrepancies, and I'll ensure you receive timely updates on the progress.

 

While we work towards a solution, I encourage you to contact our dedicated support team to add you as an affected user. They will securely collect your contact information so you can receive updates directly via email.

 

Here’s how you can get in touch with them:

 

  1. Access the Help menu at the upper right corner of your QBO dashboard.
  2. Type Contact Support in the search tab and press enter.
  3. Select Contact Us at the bottom of the screen.
  4. In the Ask about something else section, enter the issue.
  5. Hit on Continue and choose a way to connect with us.

 

To expedite the process, please provide this investigation number: INV-114588.

 

Our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced support is available 24/7.

 

Additionally, I'll share valuable resources for managing your inventory in QuickBooks Online. These resources will help you accurately track stock levels and manually adjust quantities to reflect what you have on hand:

 

 

Accurate financial records are vital for your business, and we appreciate your patience as we diligently work to resolve this issue. If there’s anything else regarding stock management that you need assistance with, please let us know through this channel. My team and I are here to support you.

R
RAY15Author
November 18, 2024

"Rest assured, our engineering team is actively working on a solution to this problem."

 

Any news on this? 

 

Simple maths - anything times zero is zero but not on quickbooks!

 

I have an Item with 0 inventory here worth £19.10... 

 

 

M
Maybelle_S
November 18, 2024

Hello there, RAY15.

 

I can see that one of the members of the Community has already posted a reply about incorrect results obtained from the Stock Valuation Summary report. You can check this link below for reference: https://quickbooks.intuit.com/learn-support/en-uk/transactions/re-stock-control-in-quickbooks-online/01/1507563#M25563.

 

Don't hesitate to always ask for help if you have any questions when working with QuickBooks. The Community is here to assist you with any other concerns.

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